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Terms & Conditions

Training Booking Terms and Conditions

UK Bookings

Definitions

‘Confirmed booking’ means the firm agreement between The ShaveDoctor Company and the client for attendance at an event on specified dates.

A ‘Reservation’ means a booking that must be changed to a firm booking. Reservations will be held for up to 10 working days whilst course places remain available.

‘Waiting list’ means a provisional booking for which no place is available.

Booking Form

Booking forms will not be accepted unless they have been authorised for payment.

Once a booking is accepted by The ShaveDoctor Company, the client making the booking becomes liable for the relevant course fee, administration or cancellation charge.

Confirmation of your booking(s) will be sent to you once we accept your completed booking form, providing places are available on your chosen course date(s).

The ShaveDoctor Company reserves the right to run courses at a different venue to the one specified, when necessary. If this is the case we will inform you as soon as possible and provide you with information about accommodation, travel directions and any other relevant details.

Fees and Payment

Fees are payable within 30 calendar days of the invoice being received, or 30 days before the start of the course.

The ShaveDoctor Company reserve the right to alter prices from those published.

Invoices can be issued on request for advanced payment purposes if required.

Payment may be enclosed with the booking form.

We accept payment of course fees by:

  • debit/credit card (details of how to pay will be on your invoice)
  • cheques/BACS payable to Shave School.
  • Receipts will be issued on request only.
  • Cancellation Charges

The ShaveDoctor Company reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, the ShaveDoctor Company may, at its own discretion, return any payment received without penalty of cancellation charge.

Cancellation charges apply when a suitable substitution is not made at the time of cancellation. Current charges are:

Cancellation charges

Notice of Cancellation Percentage of Event Fee charged
29 days or more 25%
14–28 days 50%
Less than 14 days 100%

Weekends are included in the above calculations

If a delegate fails to attend a course (with no substitution or transfer having been made) this will be deemed as a cancellation and will incur a 100% fee.

Transfers and Substitutions

Transfers and substitutions made less than 21 days prior to the original course date will incur a charge of £50 per delegate.

If a delegate is unable to attend a course, one substitution and/or transfer to another event is acceptable within the terms and conditions described above.

All requests for transfers or substitutions must be submitted in writing.

Organisations wishing to make a transfer or substitution must provide the name of the substitute delegate, and/or alternative event details at the time of the request otherwise the booking will be cancelled (see 15 and 16 above).

The ShaveDoctor Company may, at its own discretion, waive the cancellation charge.

Independent Equal Access

If you have additional requirements due to a disability or for any other reason you may be contacted prior to commencement of your course to discuss your residential and course specific requirements.

Terms and Conditions for non UK bookings

Please be aware that terms and conditions for overseas booking vary from UK terms and conditions. Please see the appropriate terms and conditions for details.

Retail Products Returns Policy

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

1. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

2. Keep your certificate of postage safe as you will need this as your proof of return.

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund. If you receive a faulty item and would like a refund, please send us a message to info@shavedoctor.co.uk , advising us of your order number together with the name of the product affected and the details of your problem so that we may investigate this for you. Please return the item to us following the same procedure as stated above, we‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time. Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Data Protection

The ShaveDoctor Company does not sell, trade or rent your personal information to others. Your details will be added to the ShaveDoctor Company database in order to process your booking, and for the purposes of marketing courses and promoting the ShaveDoctor Company.

If you do not wish to receive any further information from us either by post, telephone or email, please contact our marketing team at: info@shavedoctor.co.uk